What is Performance Management?
The process of setting expectations, aligning goals, assessing results, and focusing on crew development through ongoing conversations between managers and their direct report(s).
Setting Expectations
The process of discussing what is expected from an employee in terms of job roles and responsibilities.
Goals and Objectives
Desired results each employee aims to achieve. Determined and based on conversations between managers and employees.
Goal Alignment
Process of ensuring individual goals support the achievement of department goals and support KPI’s.
Mid Contract Assessment
Review of goals, objectives,
and other factors, and the determination of the level of successful achievement.
Feedback and Development
Focus of the conversations between managers and employees in determining strengths, opportunities for improvement, and how
to grow and develop.
Performance Appraisal
Process in which managers discuss crew performance ratings and outcomes to ensure ratings and development messages are applied consistently across the department.
Performance management is not just a once-a-contract conversation. It impacts crew throughout their contract.