CORDELIA CRUISES – Welcome Induction

Cordelia Cruises – Welcome Induction CORDELIA CRUISES – Welcome Induction

CORDELIA CRUISES – Welcome Induction

Welcome aboard! We are happy that you chose to further your career with us at Cordelia Cruises.

Today you will learn about our product, shore side senior management, fleet, and shipboard management and structure.

Topics –
- Introduction to Waterways Leisure Tourism Pvt Ltd, Cordelia Cruises and The Empress.
- Vision & Mission, Guest Demographics, C-O-R-D-E-L-I-A
- Shipboard Restaurants, Bars, Entertainment, Spa, Casino & Accommodation Facilities
- Crew Benefits, Facilities, Accommodation
Introduction –
- Cordelia Cruises by Waterways Leisure Tourism Pvt Ltd is India’s premium cruise liner. Waterways Leisure Tourism Pvt Ltd is a venture by the Dream Hotel Group
- Founder and Chairman of Dream Hotel Group is Padma Bhushan Shri Sant Singh Chatwal
- Jurgen Bailom is the President and CEO of Cordelia Cruises
Vision and Motto
- Cordelia, a symbol of the daughter of the ocean in Latin is an embodiment of luxury, style, and substance. Its course is decided by the classic combination of elegance and free-spiritedness to go beyond the ordinary and discover new horizons.
- Cordelia aspires to promote and drive the cruise culture in India through experiences that are stylish, luxurious, and most importantly, inherently Indian. Cordelia is a cruise liner for Indians catering to the way Indians love to holiday
Mission
- Cordelia Cruises by Waterways Leisure Tourism Pvt Ltd is India’s premium cruise liner. Waterways Leisure Tourism Pvt Ltd is a venture by the Dream Hotel Group.
- Cordelia, a symbol of the daughter of the ocean in Latin is an embodiment of luxury, style, and substance. Its course is decided by the classic combination of elegance and free-spiritedness to go beyond the ordinary and discover new horizons.
- Cordelia aspires to promote and drive the cruise culture in India through experiences that are stylish, luxurious, and most importantly, inherently Indian. Cordelia is a cruise liner for Indians catering to the way Indians love to holiday.
Our Service Standards:
- C : We place our Customers and Guests at heart and the core of what we do
- O : We Offer Original and authentic experience
- R : We are Respectful of different guests needs
- D : We Deliver what we promise
- E : We are Engaged in all our interactions with customers, guests and colleagues
- L : We Learn continuously to improve our knowledge and skills
- I : We are Insightful and treat each guest as an individual
- A : We Aspire to be the best
Brand Identity :
- Guest requirements & expectations – (mostly) 100% Indian Guests
- Expected age group – Between 18 & 50 Average age is 37 years
- High Expectations as 1^st national cruise line
- High level of disposable income
Food & Beverage Services
Cuisine Highlights

- Restaurants
  - Starlight Lower : Main Dining Room, Included in the Cruise fare
  - Starlight Upper : Thali Restaurant
  - Chef’s Table : One Gourmet Menu
  - Chopstix : Pan Asian Fine Dining with Cover Charge
  - The Café : Teas, Coffees, other Beverages, Indian & European Pastries

- Food Court
  - Street Food
  - Essence of India – Indian All Day
  - Vegetarian Bang
  - Jain Haven
Bars

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- The Chairman’s Bar Deck 5
- The Jalesh casino Bar Deck 6
- The Dome – Deck 10
- The Pool Bar – Deck 10
- The Connections
- Deck 6
- J bar Deck 6
Guest Stateroom Summary –
- Amenities
  - Hairdryer
  - White Platinum Collection Linen, Morning and Turndown Service, Linen & Towel Change during 5 day cruises & on Request
  - Tea & Coffee Making Facilities (TBC)
  - Premium Amenities
  - Complimentary Bottled Water (500ml per guest per day)
  - Fruit Basket (TBC)
  - Private Location for Breakfast & Lunch / VIP Menu
  - Room Service (Free of Charge, Excl Drinks)
  - Butler Service
  - Dedicated Check In Desk
- Royal Suite – VIP GUESTS

- Owners Suite – VIP GUESTS

- Junior Suites (Balcony)

- Guest Stateroom– Inside & Outside

- Jalesh Casino : From most popular games like Blackjack, Poker, Scratch-off, High Roller, and Slot Machine Games to some amazing table games, this place is sure to rise up our guest’s excitement
- Spa, Salon & Fitness At Sea Deck 10

- E
- Entertainment – The Broadway Experience & Comedians, Movies, Family Music Experience, Karaoke, Night Life
Empress Ship Profile & Stats
- Ship Type: Cruise Ship
- Line Class: Mainstream
- Former Name: Empress, Empress of the Seas,
- Registry: Malta
- Year Built: 1990
- Year Last Refurbished: 2016
- Capacity: 1,853 passengers
- Decks: 12
- Gross Tonnage: 48,563
- Length: 692 ft
- Beam: 100 ft
- Average Speed: 20 knots
- Inside Cabins: 329
- Outside Cabins: 471
- Nationality of Officers: International
- Nationality of Crew: International
- Number of Crew: 675
3 Main Departments –
- Deck
  - Deck
  - Safety
  - Security
  - Environmental
- Engine
  - Engineering
  - Technical
  - Electrical
  - Plumbing
  - Portable Water
  - HVAC
  - Elevators
- Hotel
  - Food & Beverage
  - Human Recourses
  - House Keeping
  - Administration
  - Laundry
  - IT
  - Partners
    - Medical
    - Shore Excursions
    - Boutiques
    - Spa
    - Photo
    - Casino
    - Entertainment
Crew & Officer Cabins
- Please ensure that the Cabins are clean & tidy for Inspections
- Respect your cabin mate and follow the rules of quite hours
- Cooking, Smoking & Gambling are not allowed in the cabins
- Toilet – Do not flush anything other than company provided toilet tissue
Crew Gym
- Open 24 hours
- Wear Gym/Sports Cloths
- No open toe shoes
- Bring your own towel
- Please sanitize the equipment after use
- Ensure that you know how to operate the equipment
Crew Laundry
- Open 24 hours
- Please keep the areas clean & tidy
Crew, Staff and Officer Mess
- Please check the time as per your department
Crew Welfare
- Crew activities for the crew organized by the crew
- Crew welfare committee to meet on frequent basis
- Every one’s contribution and participation is encouraged for having a great time on board
Crew Privileges
- Employee areas on a ship are referred to as “Crew Areas”. The majority of crew are only allowed in guest areas while on-duty. Off-duty, you are limited to crew areas, ddepending on the position and rank.
- Check with your supervisor if unsure and review the benefit grid on the notice

Thank you and wish you happy and safe cruising!

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